Take the tutorial (opens new window)
Supported file types
How to Add a Pet Photo
Uploading Videos
Changing the background color
Editing the pet’s lighting
You can add a team member to your shelter’s workplace to collaborate on images. Under the profile dropdown, select Add Team Members. Type in their corresponding information and Adoptimize will send them an invite to set up an account associated with your shelter. Note: adding team members is available for admin-level accounts only.
Using your mobile phone or tablet
How to access Adoptimize on your phone or tablet
The image is stuck in processing
Return to the dashboard, and try uploading the image again. If that doesn’t work, send an email hello@adoptimize.co, and we’ll help you troubleshoot.
I did not receive an edited image
Try uploading the image again, upload a different image or reach out to us at hello@adoptimize.co, and we’ll help you troubleshoot.
I did not receive an edited image
Try uploading the image again, upload a different image or reach out to us at hello@adoptimize.co, and we’ll help you troubleshoot.
This can happen when your internet connection is slow or the file size is too large. Try creating a new record and uploading the image again. If that doesn’t work, please reach out to us at hello@adoptimize.co, and we’ll help you troubleshoot.
Try reloading the page or uploading a new record. If that doesn’t work, please send us an email at hello@adoptimize.co, and we’ll help you resolve the issue.
I don’t like the way my image turned out
If you can’t find your pet’s record, here are the possible reasons:
I would like to merge accounts
Please contact the Adoptimize team at hello@adoptimize.co to help you with this.
I can’t change email address or my name
Please contact the Adoptimize team at to help you with this.
I didn’t receive the password reset email
If you’re not receiving account-related emails (ex: password reset), you have a couple options:
Please email hello@adoptimize.co with a description of your issue. Include a link or A-number for the record you are having an issue with.
No credit card required